fiber’s fibers
Do What’s Right
This is first on the list for a reason. A good reputation takes a lifetime to build and only seconds to destroy. Remember that you represent yourself and all employees at fiber.mortgage. All decisions, good and bad, reflect on you and the entire fiber.mortgage team.
Communicate
Call, email, text, or send a singing telegram. There are no problems we can’t solve through open communication.
Be Nice
Seriously, don’t be a jerk. We’re all working to help homebuyers. Remember, we’re all on the same team, so be nice!
Do One More
The difference between winners and champions is one more. One more phone call before you wrap up for the day. One more minute on the treadmill. One more file we review. When others are “done,” we do one more.
Improve
Just because we’ve always done it that way doesn’t mean it’s not incredibly stupid. If something can be done better, let’s talk about it. Leave no stone unturned when it comes to improving the mortgage experience.
Keep Your Promises
All of them. Follow up with homebuyers when you say you will. Leave work early to see your kid’s baseball game. Make meetings on time. Bottom line: when you say you will do something, do it.
Listen
Don’t just hear, but actively listen to homebuyers, real estate agents, referral partners, and other team members. Find problems and let’s solve them.
Believe
Simplifying the mortgage process is not impossible. We’re doing it. Embrace it. Live it. Believe it
what our customers say
the fiber.initiative
Actions speak louder than words. That’s why we’re dedicated to working with organizations like Habitat for Humanity that help to ensure access to food and housing. Stay tuned for updates on how we’re enriching our communities.
